Implementation & Support

ELT is dedicated to ensuring the success of our clients training program. As an ELT client, you will have access to the following:

Implementation Manager

A member of the ELT Implementation Team will manage your course customization and act as your liaison to our various internal departments. Each Implementation Manager is committed to meeting your customization and integration needs through your training initiative launch and transition to the ELT Help Desk team.

Help Desk and Administrator Training

To ensure an effective and efficient training process, the Implementation Manager also schedules a meeting with a member of our Help Desk team who will show you how to utilize all the features of ELT’s Learning Management System (LMS). The Help Desk team remains available to you throughout the term of your contract to help answer any questions and assist you with LMS usage. The Help Desk can also help troubleshoot any technical issues that your internal team is unable to resolve.

Contact the Help Desk via the following:

Internal Marketing Program

Every ELT client is provided with a pre-launch internal marketing package. The materials include sample letters, memorandums, e-mails and posters, which introduce the training program to end-users, and more importantly, encourage them to complete their course assignments. Your Implementation Manager can assist you in accessing and preparing these materials.

I’m looking forward to this new phase of working even more closely with ELT to get thousands of King County employees trained on workplace harassment, and looking even more forward to the reductions of harassment claims and lawsuits in the near future.

King County, Washington Jennifer Hills Loss Control Manager

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