| QUESTION |
OUTSOURCE SUPERVISOR
QUESTIONS TO A VENDOR |
ELT'S SUPERVISOR
Q&A SOLUTION |
| Is the Solution Effective & Efficient? |
- You're buying a one-off solution. Each question and answer stands alone. You do not have access to a comprehensive resource.
- Supervisors must wait for up to 2 business days to get an answer, even for routine questions.
- Managers will use the service to answer routine questions that can be answered in a more effective and less costly way.
- Getting the right answer may require several interactions with the vendor resulting in lost productivity and higher costs.
- Tough questions will ultimately get bounced back to you, the employer – after you have paid a fee.
- Puts the vendor in control of even the most risky situations.
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- You are purchasing invaluable compliance resources that can be used over and over by HR and managers.
- All resources can be used to support online learning and/or to provide in-person guidance to your supervisors.
- All ELT materials are created by team of highly qualified legal experts.
- Comprehensive and intelligent design means that questions get answered throughout the course.
- The Q&A Solution gives supervisors immediate access to hundreds of the most frequently asked questions. No waiting for responses. No lost productivity.
- Only questions that need HR or senior management attention hit your desk.
- You stay in control of the most critical and highest risk issues.
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| Do I have control over the cost? |
- Fee-for-service option is expensive and it's difficult to control costs.
- You must pay for set-up and a maintenance fee for the technology needed to support the service.
- You cannot control how often an individual supervisor uses the service.
- You are charged a fee for common or frequently asked questions, even if the vendor has already answered the same question for another manager in your organization.
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- The Q&A Solution is free to WPH II clients.
- No hidden fees. No additional costs. No additional hit to your training budget.
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| Do I have control over the advice? |
- There is no guarantee that your supervisors are getting consistent advice.
- You cannot review or modify answers in advance.
- The vendor may give advice that is inconsistent with your organization's prior approach or values.
- Supervisors can use the system to forum shop for the answer they want, undermining HR and senior mangers.
- Supervisors can use the system to get advice about a personal situation.
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- All supervisors have access to the exact same information that you have access to. Consistency is assured.
- Supervisors cannot use ELT products to forum shop.
- Resources, including the Q&A Solution, are carefully designed not to give legal advice.
- You (and if necessary your attorney) remain in charge of charting the right course for your organization.
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| Can the solution actually create risk for my organization? |
- Conversations between the vendor and a supervisor are not protected by the attorney-client privilege.
- All documentation and notes can be used against you in litigation.
- Manager may attempt to report a complaint to the vendor. The vendor's system is not set up to handle complaints.
- A vendor must guess which questions are veiled complaints.
- A policy review alone is not sufficient to answer questions; context, culture, and past practice are often required to answer a question properly.
- Vendor does not understand your business or your organizational culture making it tough to give good advice.
- Supervisors may misinterpret vendor answers or take the wrong action.
- If supervisor ignores advice or gets it wrong you are stuck with bad evidence.
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- There is no record of supervisor questions. Supervisors can access all resources anonymously.
- Supervisors are free to use the resources as often as they wish without fear of embarrassment or concern that they may be creating risk.
- All guidance, including the Q&A Solution, is clear and easy to understand—even when the concepts may be confusing.
- When culture, context, or past practice are critical, the learner is directed to an internal resource.
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| Do I stay in control of the highest risk situations? |
- No.
- All questions are channeled to the vendor first. The vendor is left guessing if a question is serious or needs your attention.
- Without knowledge about organizational hotspots, historical issues, or problem areas, vendor advice can actually make a bad situation worse.
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- Yes!
- Smart design ensures that supervisors with high-risk questions find their way to HR or senior management.
- You chart the course and ensure that the issue is handled properly.
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