Michael Richards, famous for his role as “Cosmo Kramer” on the hit TV show “Seinfeld” gave a performance in West Hollywood last Friday that has the whole country reeling. After being heckled by an African-American man, Richards exploded in anger, hurling vicious racial epithets into the crowd.
The incident was not short – Richards attack was hateful, extreme, and used the “N” word repeatedly. Telling the heckler to “shut up,” Richards shouted to the audience that fifty years ago, the man would have been lynched “upside down” and under better control. After the three-minute tirade, the majority of the crowd got up and left in disgust. (The incident was caught on tape, and can be viewed on YouTube. CAUTION – the material is graphic, and upsetting.)
Before leaving the stage, Richards ended his rant by saying “You see? You see, there’s still those words. Those words, those words.”
And he’s right. Given this country’s violent and disturbing history of slavery and racial segregation, there are words so loaded, and so powerful, that using them even for a few minutes can ruin a career, fracture a work environment and emblazon a race divide that is still far from being healed.
Earlier this year, the US Supreme Court supported this viewpoint, deciding in Ash v. Tyson Foods that the use of the term “boy” in the workplace, can alone be evidence of discrimination. Certain words and phrases carry such negative and hurtful connotations, they cannot be tolerated in any way by employers.
Adding to the complication is the fact that some of these racially charged terms – like the “N” word – are sometimes used acceptably within the African American community. The context in which the language is used is key – and yet subtle and nuanced. And not everyone shares the same opinion about what’s OK. What may be playful and harmless to one person, may be deeply insulting to another – regardless of the color of their skin, and whether or not they are the recipient of the comments, or just a bystander.
The Michael Richards incident should remind employers about the volatility of racially charged language. It’s critical that training and education efforts spell out the rules for acceptable speech in the workplace. As importantly, training efforts should remind employees that they need to consider the impact their language choices have not just on the intended recipient, but the work environment as a whole.
Richards may not recover from his shocking outburst. His apology on the David Letterman show on Monday was somewhat confused and awkward, sprinkled with nervous laughter from the audience. At minimum, Richards recognized the much deeper impact of his actions on the race divide in the US, stating he was concerned about “more hate, more rage and more anger coming through … there is a great deal of disturbance in this country…”
Employers, take note.